Every email about your defect, in one case file.

Casepilot organises your correspondence with your builder by issue, tracks what's outstanding, and tells you the moment you're eligible to refer a case to the New Homes Ombudsman.

Free to use. Read and send access to Gmail only — nothing is ever shared or sold.

I-4X92Awaiting: Them

Front wall render — hairline cracking

Sent · 14 Jul

Chased the builder for a site visit date, referencing the original defect report.

Received · 9 Jul

"Complaint Assessment Letter" — acknowledges the issue, no remedial date given.

Milestone · 2 Jul

Formal written complaint logged — Ombudsman eligibility clock started.

Eligible for Ombudsman referral in 6 days

56 daysfrom formal complaint to Ombudsman eligibility — Casepilot counts it for you

1 fileevery email, call and letter, organised by defect — not buried in your inbox

0 soldyour emails are never shared, sold, or used to train anything

What it actually does

Four things, done properly.

Sorts your inbox by issue

Connect Gmail and every relevant email gets grouped under the defect it relates to — automatically, not another folder to maintain.

Tracks who owes a reply

Each issue shows plainly whether you're waiting on them or they're waiting on you — so nothing quietly goes cold.

Counts your Ombudsman clock

NHOS eligibility runs on dates, not vibes. Casepilot tracks the 56-day window from your formal complaint automatically.

Builds your evidence bundle

When you're ready to escalate, export a single, chronological PDF of every email and note — ready to submit.

Your data, plainly explained.

You're about to link your inbox to a tool handling a formal complaint. You should know exactly what that means before you do it.

What we access

Read and send access to the Gmail account you connect — nothing else. We never touch other Google services.

What we store

Case details you enter, and email metadata (who, when, subject). Full email bodies stay in Gmail and are never permanently stored in our cloud.

What AI sees

When you use drafting or summary features, the relevant email text is sent to our AI provider to generate that output — and for that alone.

What we never do

Sell your data, share it with third parties for marketing, or use it for anything beyond running Casepilot for you.

Getting started

Up and running in a couple of minutes.

Sign in

With Google, or a magic link to your email — no password to lose.

Connect Gmail

Grant read and send access. Casepilot pulls in relevant correspondence and starts organising it by issue.

Log your first issue

Add a defect, tag its emails, and you're already ahead of where a spreadsheet would have you.

Stop losing track in your inbox.

Free to use. Takes about two minutes to connect your first case.